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Rank #4 - "Excellent hosting plans with reliable performance!" |
General Impression:
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midPhase is a unique player in the hosting industry. Since launch, midPhase has adjusted their pricing scheme several times, but has evolved with a feature rich package that includes additional add-ons such as free domain registration, free marketing package including free advertising on advertising networks, and free web design. midPhase offers a unique approach to hosting plans: only one hosting plan, and they have been criticized on the financials behind offering $7.95 hosting with 1500MB disk space and unmetered web traffic. Unmetered traffic & email means you never have to worry about going over your limit for bandwidth and getting billed. Besides capacity, take a look at their massive list of features here just to prove that they are offering more than just capacity. Their concept of unmetered traffic is unique in an industry where web hosting companies constantly make money from charging their customers extra for going over their bandwidth.
midPhase is a relatively new player, launched in late 2002 it has grown quickly by the thousands of customers. Today, midPhase is honored almost daily by new customer testimonials, which they seem to add to their testimonial page daily. midPhase has two corporate offices, one in Chicago-Land and one in Kentucky, with servers in Chicago, and in Orlando Florida. Lately, midPhase just bought out several web hosting companies including Trillhost and Anhost. |
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| Price & Cost Effectiveness: |
You can't compete with midPhase when it comes to price and cost effectiveness. midPhase cost just $7.95 per month (we prepaid for six months), which is more than reasonable for what they offered. They also registered our domain for us, which clearly meant they knew they were not going to make a penny off of us the first month, so it seems quite clear that in order for them to continue offering free domain registration, they would have to be sure that customers were happy with service, and continue.
We had to question the financial numbers behind their pricing. But, then we assumed they are probably singing up a large number of clients and due to this they are generating a profit. Regardless, this cost us pennies compared to the prices we paid at some other hosts. |
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| Data Center: |
| We were with midPhase for two months and didn't notice a single second of down time. Further, their ANY-TIME money back guarantee was flawless. We did run into a few software problems while installing some of our own software, and a technician was able to assist us at 4AM. midPhase is one of the few companies which offers real 24 hour support both over the phone and via email. Their technical support staffs are also one of the most friendliest in the industry. |
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| Customer Service : |
midPhase did not appear to provide customers with telephone support, so we decided to send in a support ticket. Within minutes (no joke) a technician by the name of Aaron replied and gave us a phone number and extension to speak with him directly. midPhase does provide toll free technical support all day and all night.
We called them. After dialing the number and waiting on hold for a few seconds after pushing the extension we were greeted by Aaron, the technician. Our representative talked to us about various aspects of what we were planning on doing with our site, and eventually told us that midPhase would be able to help us. He even offered to personally walk us through the installation of one of their bundled eCommerce products -- Agora Cart. We declined. Then, we signed up using their online form, and had an instant setup followed by a personalized email from
an Customer Representative. |
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