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Rank #1 - "Excellent customer support with reliable performance!" |
General Impression:
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| At first, we were skeptical with iPowerWeb's generous offers at such prices, their responsiveness in terms of customer support and many other things. We first reviewed iPowerWeb's service last year. At that time we stopped evalutating it pretty soon again due to a few advertised features that have not in any way met our expectations. After keeping a close eye on them until now, noticing their tremendous growth not only in size but also in quality we decided that they have advanced considerably, which enabled them to rank as the 4nd best web host. |
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| Price & Cost Effectiveness: |
| In terms of pricing and getting what you paid for they are pretty good compared to many others . Their one price, one package policy makes it easy for people who are new to webhosting. We have yet to check out how easy it is to upgrade and add features to your current account. |
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| Data Center: |
| iPowerWeb is colocating their servers with AT&T Global . To date, we have not toured their data center so we cannot say for sure if everything that they promise is actually true. AT&T Global's data centers are protected from intrusion and failure by multi-layered security, full redundancy, diversity, and rapid response recovery measures. Their center has 2N (dual, fully redundant) Uninterruptible Power Supply (UPS) systems. They ensure no single point of failure throughout the backup power system. |
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| Connectivity: |
| iPowerWeb rates best when it comes to connectivity and speed . They recently formalized a partnership with AT&T to be their new upstream provider. Their Data Center is now integrated with the highest performing OC48/OC192 IP backbone available. If you are looking for Speed, this might be the right place for you, however, you should not forget to take the other points into consideration as well. |
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| Customer Service : |
| In terms of customer service our experience with iPowerWeb was not bad, however, not too good either. Their team can be reached 24 hours a day, seven days a week. If you need immediate assistance, however, it is probably not fast enough to have an email answered after 24 hours. The person on the phone line was friendly, however, not much of a help when we were pretending to experience a technical issue with our hosting account with them. That was probably just a one-time bad experience because when we checked it out another few times, we did get a very good and helpful response even via phone. |
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